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Online Ordering Questions
How does a mattress fit in a box?
Witness the magic at SolaPedic! Our mattresses are expertly compressed, folded, and then rolled up—just like your favorite eco-friendly burrito. They slide smoothly into a box for shipping.
What is the trial period?
Thinking about giving our mattress a whirl? Every SolaPedic mattress comes with up to a 20-year warranty and a 100-night sleep trial. Explore comfort the natural way!
How do I know if I want Plush, Medium, or Firm?
Choosing between Plush, Medium, or Firm? Most of our customers find bliss with Medium, but here's a quick guide: go Plush for a gentle hug from your mattress, or pick Firm if you prefer to lie on top of a supportive cloud. The choice is yours—let's make it perfect!
Why do some mattresses only come in Medium?
Medium is our MVP—it's just right for almost everyone. Our natural materials are designed to contour and respond to your body, hitting that sweet spot of comfort for a variety of sleep styles.
How long will it take for my mattress to arrive?
Eager for better sleep? We craft your mattress fresh upon order within 4 - 7 business days. Most SolaPedic mattresses arrive 3-7 days later (depending on your location) via FedEx ground. —quality sleep is on its way!
What is the return policy and what happens with returned mattresses?
Not in love with your mattress? We're here to help. Contact us directly or initiate a return online. We strive for sustainability, so returned mattresses are donated or recycled whenever possible.
Do I need to put my mattress back in the original box for returns?
No need for sorcery or heavy machinery to return your mattress! Besides the machine that does that costs about $250,000. Simply reach out, and we'll handle the details—no box necessary.
Can I track my order?
Absolutely! Once your mattress is on its way, you'll receive FedEx tracking details so you can monitor its journey to your sanctuary.
Are there finance options?
Yes! Invest in your rest with SolaPedic. Choose a payment plan that suits your budget at checkout. Sleep well, pay at your pace.
